Frequently Asked Questions (FAQ) for LifesPharma

About LifesPharma

LifesPharma has been dedicated to providing high-quality generic medications at affordable prices. As a fully licensed Indian pharmacy, all our products are manufactured in World Health Organization-approved facilities by licensed pharmaceutical firms. Our team includes full-time pharmacists and quality control staff to ensure adherence to local and international standards.

Legitimacy

LifesPharma is a legitimate company, serving thousands of customers worldwide. We prioritize safety and security, using trusted payment processors and maintaining strict confidentiality regarding your orders and personal information.

Confidentiality

We guarantee the confidentiality of your purchases. All transactions are encrypted and secure, with access limited to a few key staff members. Your personal information will never be shared with unrelated parties.

Contact Information

For business opportunities or affiliate inquiries, please email [email protected].

Savings

Customers typically save 40-90% on their orders compared to local pharmacies. We offer sales and discounts throughout the year to help you save even more.

Questions Related to Orders

Shipping Time

Orders usually take 2-3 weeks to arrive, but please allow up to 30 days. Worldwide disruptions, such as those experienced during COVID-19, may cause additional delays. Holidays can also cause major delays.

Shipping to PO Boxes

Yes, we ship to PO Boxes.

Three-Month Supply

A three-month supply is based on your doctor's prescription.

Expiration Dates

All medications are shipped with at least six months before expiration, typically one year or longer. Contact us if you require a specific expiration date.

Product Authenticity

We work with licensed, regulated pharmaceutical companies to provide generic medications with the same active ingredients as brand-name drugs.

Missing Medications

If a medication is not listed on our site, contact us, and we will assist you. We can often arrange to source unlisted medications.

Multiple Orders

We can ship multiple medications to a single household, saving you on shipping fees.

Return Policy

We offer a 100% satisfaction guarantee. See our Refund and Return Policy as well as our Satisfaction Guarantee sections.

Questions Related to Payment

Payment Methods

We accept various payment methods, including Visa, MasterCard, and cryptocurrencies.

Manual Cryptocurrency Payment

If you cannot use the BTCPay processor, request a manual wallet code for payment.

Questions Related to Shipping

Tracking

We provide tracking for ITPS, Express Mail, and Registered Mail shipments. Tracking information may take a few days to appear in the system.

Customs

All packages go through customs, which can take time. Delays in customs do not necessarily indicate a problem.

Discreet Packaging

All packages are shipped discreetly with no exterior markings indicating the contents.

Questions Related to Delivery

Legitimacy of Medications

All medications come in original packaging with lot numbers and expiry dates for verification. We also record all expiration dates and batch numbers for all products that are sent for every order.

Partial Orders

Large orders may be split into multiple shipments. Contact us if you receive only part of your order.

Different Appearance

Generic medications may look different from brand-name versions but contain the same active ingredients.

Returns

Medications can only be returned if incorrect or damaged. Contact us immediately if you encounter this issue.

Questions Related to Accounts

Updating Information

Log in to your account to update your contact information. Contact us immediately to change your shipping address for an existing order.

Receiving Emails

Ensure your email address is correct and check your spam filters. Add us to your whitelist if necessary.

Cancelling Your Account

Questions Related to Discounts

Sales and Discounts

We offer sales and discounts periodically. Sign up for our newsletter or follow us on social media for updates.

Bulk Discounts

We primarily cater to personal orders. Contact us with your business license and resale license for bulk orders.

Abuse and Underage Purchase Reporting Policy

At LifesPharma, we are committed to ensuring the safe and responsible use of medications. If you suspect that someone is abusing medication purchased from us or if you are aware of an underage buyer, we urge you to report this information to us immediately.

How to Report

Email: [email protected]
Confidentiality: All reports will be treated with the utmost confidentiality and seriousness.

Contact Us

If you have any further questions or need assistance, please contact us at [email protected]. We are dedicated to ensuring your satisfaction with every order.

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